Q. What is an
An E-Statement is an electronic version of
your statement, including images, posted online each month. You can
view and print your statement right from your computer and
eliminate the traditional mail delivery method.
Q. Will I receive my check images
with my E-Statement?
Yes, you will receive images of your
checks except for the Free Checking product.
Q. Will I continue to receive my
paper statement in the mail?
No. When you enroll for E-Statements, your
paper statement is no longer delivered.
Q. When will I receive my
Historically, you have waited for your
paper statement to be mailed and then waited for postal mail
delivery. E-Statements bypass the postal service and will deliver
directly to your online account the business day after the date
your statement cycle ends. Your E-statement should be available
online for viewing 2-4 days sooner.
Q. Do I have to sign up for
On-line Banking in order to receive an
Yes. Online Banking provides you with many
benefits from the ability to transfer between accounts to daily
monitoring of accounts and bill payment abilities. You will also be
able to view up to 3 months' worth of statements online.
Q. Will my E-Statement look the
same as my paper statement?
Yes. Your E-Statement looks exactly like
your paper statement both on your computer screen and when printed.
How do I save my E-Statements for future reference? You can save
the statement while you are in the viewing mode by selecting file,
then save as, then select the format you wish to save it to your
computer. We recommend that you do this as only 3 months will be
available on line to review.
Q. Will I receive an E-Statement
for all of my accounts?
If you are currently receiving a combined
statement or request combined statements on your E-Statement
enrollment form, you will receive a combined E-Statement online.
You may enroll all of your checking and savings statements for
Q. Is there a charge for
No. E-Statements are provided at no
Q. Is my E-Statement information
As is the case with everything traveling
across the internet, security is always an issue. Even statements
mailed through the U.S. Postal Service have their own security
issues. While e-mail can be monitored and read by others, your
E-Statement is accessed through your online banking which is
encrypted and can only be opened with your secure unique
Q. Will I be able to print my
Yes. Once you open the secure E-Statement
from your online banking, you will be able to print a paper copy
just like you print any document on your computer.
Q. How do I sign up for
You can enroll through our internet
banking product by clicking on the statement link. You will be
asked to agree to terms and conditions. Once you agree to the terms
and conditions, you will no longer receive paper statements. You
may also visit any one of our locations to assist you with
Q. What is Adobe Reader and why do
I need it?
Adobe Acrobat Reader™ is free software
used for viewing and printing of electronic forms. You will need
this software installed on your computer to download, display or
print your statement and images.
Q. How can I get Adobe
You may download the free software from
http://www.adobe.com/. Click on Get Adobe Reader and follow the
download instructions for the free reader.
Q. Can I have my E-Statement
Notification email sent to more than one e-mail
Yes, however you must also inform the bank
anytime your e-mail address changes to assure continued delivery of
your notification that your E-Statement is ready for viewing
Q. What if I change my e-mail
In order to continue receiving your
E-Statement notification email, you will need to notify us in
writing or in person. Please provide your old e-mail address, your
new e-mail address and sign the notice. Signature authorization is
required for security purposes.
Q. Who should I contact if I don't
receive my E-Statement?
Contact your local bank Customer Service
Q. How do I cancel my
You may cancel your E-Statement service at
any time by providing us with written notice by e-mail, postal mail
or fax. It may take as long as forty-five(45) days from the bank's
receipt of your written notice of cancellation for you to receive
your next monthly printed mailed statement, with all subsequent
printed and mailed statements arriving monthly