What is an E-Statement?
An E-Statement is an electronic version of your statement,
including images, posted online each month. You can view and print
your statement right from your computer and eliminate the
traditional mail delivery method.
Will I receive my check images with my
Yes, if you choose this option. You may choose E-Statements
without check images.
Will I continue to receive my paper statement in the
No. When you enroll for E-Statements, your paper statement is no
When will I receive my E-Statement?
Historically, you have waited for your paper statement to be
mailed and then waited for postal mail delivery. E-Statements
bypass the postal service and will deliver directly to your online
account the business day after the date your statement cycle ends.
You E-statement should be available online for viewing 2-4 days
Do I have to sign up for On-line Banking in order to
receive an E-Statement?
Yes. Online Banking provides you with many benefits from the
ability to transfer between accounts to daily monitoring of
accounts and bill payment abilities. You will also be able to view
up to 6 months worth of statements online.
Will my E-Statement look the same as my paper
Yes. Your E-Statement looks exactly like your paper statement
both on your computer screen and when printed.
How do I save my E-Statements for future
You can save the statement while you are in the viewing mode by
selecting file, then save as, then select the format you wish to
save it to your computer. We recommend that you do this as only 3
months will be available on line to review.
Will I receive an E-Statement for all of my
If you are currently receiving a combined statement or request
combined statements on your E-Statement enrollment form, you will
receive a combined E-Statement online.
Is there a charge for E-Statements?
No. E-Statements are provided at no additional cost.
Is my E-Statement information secure?
As is the case with everything traveling across the internet,
security is always an issue. Even statements mailed through the
U.S. Postal Service have their own security issues. While e-mail
can be monitored and read by others, your E-Statement is accessed
through your online banking which is encrypted and can only be
opened with your secure unique password.
Will I be able to print my E-Statements?
Yes. Once you open the secure E-Statement from your online
banking, you will be able to print a paper copy just like you print
any document on your computer.
How do I sign up for E-Statements?
You can enroll through our internet banking product by
clicking on the statement link. You will be asked to agree to terms
and conditions. Once you agree to the terms and conditions, you
will no longer receive paper statements. You may also visit any one
of our locations to assist you with enrollment.
What is Adobe Reader and why do I need it?
Adobe Acrobat Reader™ is free software used for viewing and
printing of electronic forms. You will need this software installed
on your computer to download, display or print your statement and
How can I get Adobe Reader?
You may download the free software from http://www.adobe.com/.
Click on Get Adobe Reader and follow the download instructions for
the free reader.
Can I have my E-Statement Notification email sent to
more than one e-mail address?
Yes, however you must also inform the bank anytime your e-mail
address changes to assure continued delivery of your notification
that your E-Statement is ready for viewing online.
What if I change my e-mail address?
In order to continue receiving your E-Statement notification
email, you will need to notify us in writing or in person. Please
provide your old e-mail address, your new e-mail address and sign
the notice. Signature authorization is required for security
Who should I contact if I don't receive my
Contact your local bank Customer Service Representative.
How do I cancel my E-Statement?
You may cancel your E-Statement service at any time by providing
us with written notice by e-mail, postal mail or fax. It may take
as long as forty-five(45) days from the bank's receipt of your
written notice of cancellation for you to receive your next monthly
printed mailed statement, with all subsequent printed and mailed
statements arriving monthly thereafter.