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An E-Statement is an electronic version of your statement, including images, posted online each month. You can view and print your statement right from your computer and eliminate the traditional mail delivery method.
FREE: E-Statements are provided at no additional cost and will save you money.*
EASY: E-Statements are accessed through online banking or by Secure Messaging.
SECURE: E-Statements are viewed through online banking which is encrypted and can only be opened with your secure unique password.
SAME LOOK: E-Statements look exactly like paper statements both on the computer screen and when printed.
FASTER ACCESS: E-Statements are available 2-4 days sooner than traditional paper statements.
FUTURE USE: E-Statements can be saved for future reference.
IMAGES: You will receive images of your checks, except for Freedom Checking accounts.
Q What is an E-Statement?
AAn E-Statement is an electronic version of your statement posted online each month. You can view and print your statement right from your computer and eliminate the need for traditional mail delivery method
Q Will my E-Statement look the same as my paper statement?
A Yes. Your E-Statement looks exactly like your paper statement both on your computer screen and when printed.
Q Is there a charge for E-Statements?
A No. E-Statements are provided at no additional cost and will save you money.*
*Refer to Fee Schedule for details.
Q Is my E-Statement information secure?
A As is the case with everything traveling across the internet, security is always an issue. Even statements mailed through the US Postal Service have their own security issues. While email can be monitored and read by others, your E-Statement is accessed through your online banking which is encrypted and can only be opened with your secure password.
Q Will I receive an E-Statement for all of my accounts?
A If you are currently receiving a combined statement or request combined statements on your E-Statement enrollment form, you will receive a combined E-Statement online or by email with Secure Message.
Q Will I continue to receive my paper statement in the mail?
A No. When you enroll in E-Statements your paper statement is no longer delivered.
Q When will I receive my E-Statement?
A Historically, you have waited for your paper statement to be mailed and then waited for postal mail delivery. E-Statements bypass the postal service and deliver directly to your online account the business day after the date your statement cycle ends. Your E-Statement should be available online for viewing 2-4 days sooner.
Q How do I save my E-Statements for future reference?
A You can save the statement while you are in the viewing mode. Select file, then save as, then select the format you wish to save it to your computer.
Q Will I be able to print my E-Statement?
A Yes. Once you open the secure E-Statement, you will be able to print a paper copy just like you print any document from your computer.
Q Will I receive my check images with my E-Statement?
A Yes. Freedom Checking accounts do not receive check images.
Q Do I have to sign up for Online Banking in order to receive an E-Statement?
A There are two ways that you can receive E-Statements: Online Banking or through Secure Messaging.
Online Banking provides you with many benefits from the ability to transfer between accounts to daily monitoring of accounts and bill payment abilities. You will also be able to view up to 18 months worth of statements online.
With Secure Messaging, an email is sent to you with a link to login with secure password to view your E-Statement.
Q Can I have my E-Statement notification email sent to more than one email address?
A Yes, however you must also inform the bank anytime your email address changes to assure continued delivery of your notification that your E-Statement is ready for viewing online.
Q What if I change my email address?
A In order to continue receiving your E-Statement notification email, you will need to notify First National Bank in writing or in person. Please provide your old email address, your new email address and sign the notice. Signature authorization is required for security purposes.
Q Who should I contact if I do not receive my E-Statement?
A Contact your local bank Customer Service Representative.
Q How do I cancel my E-Statement?
A You may cancel your E-Statement service at any time by providing First National Bank with written notice by email, postal mail, or fax. It may take as long as forty-five (45) days from the bank’s receipt of written notice of cancellation for you to receive your next monthly printed mailed statement, with all subsequent printed and mailed statements arriving monthly thereafter.
Q What is Adobe Reader and why do I need it?
A Adobe Acrobat Reader™ is free software used for viewing and printing electronic forms. You will need this software installed on your computer to download, display or print your E-Statement and images. You may download the free software from http://www.adobe.com.
You can visit any of our locations and we will be happy to assist you!
You can enroll through our Internet banking product by clicking on the statement link. You will be asked to agree to terms and conditions.
Once you agree, you are all set!